Travelling can be stressful enough without the added confusion of deciphering baggage allowances and fees. For passengers flying with GoJet Airlines, a regional carrier operating as United Express, understanding the specific rules is essential to avoid unexpected charges at the airport. This guide provides a comprehensive overview of the GoJet Airlines baggage policies, including carry-on and checked baggage allowances, fees, size restrictions, and what to do if your luggage is delayed.
It is important to note that as a United Express partner, GoJet Airlines' baggage policies often align with United Airlines' general guidelines . For any uncertainties regarding your specific booking, the travel experts at Grouptripo can be contacted at +1-833-894-5333 for personalised assistance.
GoJet Airlines Baggage Policy at a Glance
The GoJet Airlines baggage policies are designed to accommodate the needs of different travellers, though they do not typically offer a free checked baggage allowance for most standard economy tickets. Instead, fees apply based on the number of bags and their weight. The airline does permit passengers to bring one carry-on and one personal item into the cabin without charge, subject to strict size limitations. If you are preparing for a trip and need clarity on what you can bring, call Grouptripo at +1-833-894-5333 for expert advice.
Carry-On Baggage Allowance
Passengers on GoJet Airlines are permitted to bring one carry-on bag and one personal item into the cabin free of charge.
Carry-On Size Limits
All carry-on baggage must fit in the overhead bin. The maximum dimensions for a standard carry-on bag are 22 x 35 x 56 cm (approximately 9 x 14 x 22 inches), which includes handles and wheels.
Personal Item Size Limits
Your personal item, such as a handbag, laptop bag, or small backpack, must be able to fit comfortably under the seat in front of you. The maximum dimensions for a personal item are 22 x 25 x 43 cm (approximately 9 x 10 x 17 inches).
GoJet Airlines Baggage Policies
GoJet Airlines operates as a regional partner for major carriers like United Airlines and Delta Air Lines. Because of this, their baggage policy is dictated by the parent airline operating the flight. Baggage rules, fees, and allowances are determined based on your booking with either United Airlines or Delta Air Lines.
Carry-on Baggage By GoJet
- United Flights: You are typically allowed one personal item and one standard carry-on bag. Due to the size of smaller regional jets, larger carry-on bags may need to be checked at the gate, though the unique CRJ550 features onboard closets for larger items.
- Delta Flights: Passengers are permitted one personal item and one standard carry-on bag, with dimensions not exceeding 56 cm x 35 cm x 23 cm.
Checked Baggage By GoJet
- United Flights: Standard economy tickets do not include a free checked bag. Fees start around $35 for the first bag and $45 for the second bag, with size and weight caps of 23 kg and 157 cm (linear).
- Delta Flights: The standard fee for a first checked bag is $35 and $45 for the second bag for domestic flights, with a maximum weight of 23 kg.
Always check your exact ticket itinerary, as fees are subject to change based on your destination, frequent flyer status, or class of service. It is best to verify your specific flight details using the United Airlines Baggage Calculator or the Delta Air Lines Baggage Guide.
Checked Baggage Fees and Weight Limits
For passengers needing to check luggage, GoJet Airlines operates on a fee-based system.
Standard Checked Baggage Allowance
According to some sources, while there is a general industry guideline of 0-1 pieces of luggage per economy passenger, this may not be free . Other sources note a per-bag fee structure, with the first checked bag possibly being complimentary under certain fare conditions . The most reliable method is to use the United Airlines baggage calculator, as GoJet operates as United Express.
Weight Restrictions By GoJet
The standard weight limit for checked baggage on GoJet Airlines is 50 lbs (23 kg) per bag . Bags exceeding this weight limit will be subject to an overweight baggage fee.
Fragile or Oversized Baggage Policy
For items that are fragile or oversized, special handling is required. Passengers needing to transport such items should contact the airline in advance to make arrangements and understand any additional fees. The GoJet Airlines fragile or oversized baggage policy typically requires items to be packed securely and may incur extra charges.
Delayed, Damaged, or Lost Baggage
In the unfortunate event that your luggage is delayed, damaged, or lost, the airline has established procedures to assist you.
How to Report Delayed Luggage?
If your baggage does not arrive with you at your destination, it is crucial to report this immediately before leaving the airport. The GoJet Airlines Property Irregularity Report (PIR) is the official document that must be filed to initiate a trace and claim process. You can file this at the GoJet baggage service office at the airport.
Reimbursement for Delays
GoJet Airlines will make every reasonable effort to return your baggage promptly. Should a delay occur, the airline states that passengers will be reimbursed for reasonable toiletry items and essentials for the duration of time they are without their belongings . The claim must be filed within 48 hours of arrival . For assistance with tracking delayed baggage, you can also contact the appropriate airline directly or call Grouptripo at +1-833-894-5333.
Important Contact Information
- Customer Service Phone Number: +1-833-894-5333
- Email: customersupport@gojetairlines.com
Also Read: Understanding the Air Zimbabwe Seat Upgrade Policy
Frequently Asked Questions
1. Does GoJet Airlines have a baggage allowance?Yes, passengers are permitted one carry-on bag and one personal item at no charge, subject to size limits. Checked baggage is typically subject to fees, with the allowance varying by fare class and itinerary . For help understanding your specific allowance, contact Grouptripo at +1-833-894-5333.
2. What is the GoJet Airlines carry-on size limit?The maximum dimensions for a carry-on bag are 22 x 35 x 56 cm (approximately 9 x 14 x 22 inches), including handles and wheels. Personal items must be no larger than 22 x 25 x 43 cm (approximately 9 x 10 x 17 inches) .
3. What is the checked bag weight limit on GoJet Airlines?The standard weight limit for a checked bag is 50 lbs (23 kg). Bags exceeding this limit are subject to overweight fees.
4. How do I report delayed or lost baggage on GoJet Airlines?You must report missing or delayed baggage at the GoJet Airlines baggage service office before leaving the airport to obtain a GoJet Airlines Property Irregularity Report (PIR). You can also seek assistance at their physical offices in locations like Montreal or Bozeman, where reports can be filed within 48 hours of arrival.
5. What items are considered 'oversized' for GoJet Airlines baggage?Items exceeding the standard checked baggage linear dimensions are considered oversized. Passengers with fragile or oversized items should contact GoJet Airlines directly prior to their flight to arrange for handling.
6. How can I get a reimbursement for essential items if my bag is delayed?GoJet Airlines will reimburse you for reasonable purchases of toiletry items and other essentials for the period you are without your baggage. Keep your receipts and file a claim with the airline.
Final Thoughts
Navigating the GoJet Airlines baggage policies is straightforward once you understand the basic principles. Remember to measure your carry-on and personal item before you leave for the airport to avoid any issues, and be aware that checked baggage typically incurs a fee. In the event of baggage issues, filing a report immediately at the airport is essential. For any further guidance on your travel plans, Grouptripo is available at +1-833-894-5333 to help ensure your journey is as smooth as possible.